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Home >Services > Support

Scientific and Technical Support

Our goal is to help you optimize your investment in Accelrys software, moving beyond traditional "break fix" service. To help us meet this goal, we've built a global infrastructure and quality systems to guarantee availability of support and services when you need them. We have support professionals with PhDs in biology or chemistry located throughout the US, Europe, and Asia-Pacific.

We have installed a global call tracking system with an online customer portal, remote connectivity tools to help diagnose problems quickly, and performance-monitoring systems and reports to ensure that our solutions are high quality and timely.

Online Support and Documentation

Please Note: Access to online documentation and support in the Customer Support Center requires an Accelrys Community account.

The Accelrys Customer Support Center provides 24 hour access to:

Support Request System – Enter and track support requests.
Licensed Products – View your entitlements
Change Requests – Track your change requests
Support Library and Knowledge Base – Access and search an online knowledge base and support library including articles, documentation, video recordings, and more.

In addition to the Customer Support Center, the Accelrys Community includes forums and special interest groups with a plethora of useful discussions, announcements, and other valuable information to help you do more with our products.

Go to the Accelrys Community